We are looking for suitable candidate for our well reputed client based in Islamabad.

The ideal candidate must have following mentioned qualities skills and expertise.

Qualification

Minimum fourteen (14) years of education preferably a BS degree in information Technology, Computer Science or relevant field.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Experience

Minimum Five (5) years of relevant experience

Tasks:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. Software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize all and manage several open issues at one time
Follow up with clients to ensure their I.T system are fully functional after troubleshooting
Prepare accurate and timely reports’
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients ‘requirements
Prove work experience as a Technical support engineer, Desktop support engineer, IT Help desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environment
Good understanding of computer system, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software’s
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal