Quality Assurance / Quality Control Manager
Zebec networks Rawalpindi, Pakistan 2019-04-18 10:03:29- 1395 Views
- FULL TIME Job Type
Salary Range: Login to view Salary Range
Opportunity Description
Responsibilities:
1: Measuring and evaluating agents' performance.
2: Call monitoring with great attention to different call behaviors.
3: Maintaining a positive customer-client relationship.
4: Dealing with clients and their concerns.
5: Assuring 100% quality of the services provided to the clients.
6: Handling and maintaining data bases.
7: Developing evaluating models in compliance to the company's requirements and procedures.
8: Working closely with the operation management.
1: Measuring and evaluating agents' performance.
2: Call monitoring with great attention to different call behaviors.
3: Maintaining a positive customer-client relationship.
4: Dealing with clients and their concerns.
5: Assuring 100% quality of the services provided to the clients.
6: Handling and maintaining data bases.
7: Developing evaluating models in compliance to the company's requirements and procedures.
8: Working closely with the operation management.
Skills Required
Opportunity Location
Rawalpindi PK
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