1: Answer and direct phone calls

2: Organize and schedule meetings and appointments

3: Maintain contact lists

4: Produce and distribute correspondence memos, letters, faxes and forms

5: Assist in the preparation of regularly scheduled reports

6: Develop and maintain a filing system

7: Order office supplies

8: Book travel arrangements

9: Submit and reconcile expense reports

10: Provide general support to visitors

11: Provide information by answering questions and requests

12: Take dictation

13: Research and creates presentations

14: Generate reports

15: Handle multiple projects

16: Prepare and monitor invoices

17: Develop administrative staff by providing information, educational opportunities and experiential growth opportunities

18: Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

19: Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

20: Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

21: Contribute to team effort by accomplishing related results as needed

22: Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

23: Organize travel arrangements for senior managers

24: Write letters and emails on behalf of other office staff

25: Book conference calls, rooms, taxis, couriers, hotels etc.

26: Cover the reception desk when required

27: Maintain computer and manual filing systems

28: Handle sensitive information in a confidential manner

29: Take accurate minutes of meetings

30: Coordinate office procedures

31: Reply to email, telephone or face to face enquiries

32: Develop and update administrative systems to make them more efficient

33: Resolve administrative problems

34: Receive, sort and distribute the mail

35: Answer telephone calls and pass them on

36: Manage staff appointments

37: Oversee and supervise the work of junior staff

38: Maintain up-to-date employee holiday records

39: Coordinate repairs to office equipment

40: Greet and assist visitors to the office

41: Photocopy and print out documents on behalf of other colleagues