Position Title: Associate – Live Chat
Department: Operations
Company: Foodpanda
Location: Karachi, Pakistan

Foodpanda is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide. We are currently looking for an energetic individual to join our Operations Department in Karachi.
Calling out all the enthusiastic, well-communicating individuals willing to work in a fast-paced and challenging environment which requires you to effectively communicate with our customers via email, online chat, and other online portals. The ideal candidate for the job will be solution oriented in order to provide an excellent customer service experience and get to the root cause of customer complaints with ease.

Responsibilities:
Use excellent communication skills to professionally and courteously interact with our customers via email, online chat, and other online portals.
Promptly respond to queries of our customers and resolve their issues.
Building relationships with our customers by creating an exceptional customer service experience.
Be a responsible, solution driven individual to provide customers with the best possible responses to their queries.

Requirements:
Fresh grad/ undergrad or relevant experience in a similar field.
Strong written and verbal communication
Fluent in English
Above average typing speed.
Good decision-making and problem-solving skills.
Rotational shifts availability.

A little About Us:

We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!