Tier 1 Support Agent
Concept B Solutions Lahore, Pakistan 2025-08-21 17:55:32- 10 Views
- FULL TIME Job Type
Opportunity Description
We are dedicated to making mental health care more accessible and affordable. Our mission is to remove barriers to support so that everyone can receive the care they need.
As a Tier 1 Support Agent, you will serve as the first point of contact for patient inquiries and concerns. You’ll be responsible for providing world-class assistance via calls and emails, while also contributing to the development and improvement of support processes. This role offers the opportunity to help build a scalable support function that drives sustainable growth.
Requirements
Strong ability to listen, understand, and respond appropriately to patient concerns.
Quick problem-solving and decision-making skills to resolve issues efficiently.
Experience in healthcare and/or customer service.
Ability to deliver exceptional service and maintain professionalism under pressure.
Positive, empathetic, and solution-driven communication style.
Working knowledge of Electronic Health Records (EHR).
Understanding of HIPAA regulations to ensure patient privacy and data protection.
Responsibilities
Answer incoming patient calls promptly and professionally.
Make outbound calls and return missed calls when needed.
Follow all SLAs within set timeframes, keeping patients informed if delays occur.
Provide clear, empathetic, and respectful communication in every interaction.
Accurately document and retrieve patient information using Electronic Health Records.
Escalate issues that cannot be resolved at first contact (non-FCR) to the appropriate department or team lead immediately.
Skills Required
Job Detail:
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Industry: OtherDepartment: Other
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Career Level: ProfessionalExperience Level: Audit Senior
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Gender: AnyTotal Positions: 5
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Minimum Education: bfa
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Job Shift: ON ROTATIONOpportunity Type: FULL TIME
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Other Benefits: HEALTH INSURANCE,TRANSPORT
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Expiration Date: 31-10-2025
Opportunity Location
Multan PK
Concept B Solutions
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